Privacy Policy - NeighborHood Web Hosting

Last Updated: January 16, 2025

1. Introduction

This Privacy Policy explains how NeighborHood Web Hosting ("we," "us," or "our") collects, uses, and protects your information. We are committed to protecting your privacy and handling your data in an open and transparent manner.

2. Information We Collect

2.1 Client Information

We collect:

• Name and contact information
• Billing and payment details
• Business information
• Communication records
• Technical support history

2.2 Website Analytics

Through Matomo Analytics, we collect:

• Website usage statistics
• Page views and interactions
• Technical information (browser type, device info)
• Geographic location (city/region level)

2.3 SEO Tracking

Through SERPBear, we collect:

• Search engine ranking data
• Keyword performance metrics
• Competitive position information

3. How We Use Your Information

3.1 Primary Uses

We use collected information to:

• Provide and maintain your services
• Process payments and billing
• Respond to support requests
• Improve our services
• Send service notifications
• Monitor website performance

3.2 Analytics and Reporting

We use analytics data to:

• Generate performance reports
• Track SEO progress
• Identify optimization opportunities
• Measure service effectiveness

4. Data Protection

4.1 Security Measures

We implement various security measures:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security updates
• Access controls and authentication
• Regular security audits

4.2 Data Storage

• All data is stored on secure servers
• Backups are encrypted and stored securely
• We maintain data redundancy for reliability

5. Data Sharing and Third Parties

5.1 Service Providers

We share data with:

• Payment processors (Stripe)
• Analytics providers (Matomo)
• SEO tracking services (SERPBear)

5.2 Legal Requirements

We may share information:

• In response to legal requests
• To protect our rights
• To comply with laws and regulations

6. Your Privacy Rights

6.1 Access Rights

You have the right to:

• Access your personal data
• Request data corrections
• Obtain copies of your data
• Request data deletion (where applicable)

6.2 Analytics Opt-Out

• You can opt out of Matomo Analytics
• We respect "Do Not Track" browser settings
• You can request analytics data removal

7. Data Retention

7.1 Retention Periods

• Account information: Duration of service plus 2 years
• Analytics data: 26 months
• Billing records: 7 years (legal requirement)
• Support tickets: 2 years

7.2 Data Deletion

• You can request data deletion
• Some data may be retained for legal purposes
• Backups are purged on a regular schedule

8. Children's Privacy

• Our services are not intended for children under 13
• We do not knowingly collect data from children
• We will delete any inadvertently collected children's data

9. International Data Transfers

• Data is primarily stored in the United States
• We comply with data transfer regulations
• International transfers include appropriate safeguards

10. Cookie Policy

10.1 Essential Cookies

• Used for necessary website functions
• Required for security features
• Manage user sessions

10.2 Analytics Cookies

• Used by Matomo Analytics
• Privacy-focused configuration
• Limited tracking duration

11. Changes to This Policy

• We may update this policy periodically
• Changes will be posted on our website
• Significant changes will be notified directly
• Continued use implies acceptance of changes

12. Contact Information

For privacy-related inquiries:

• Email: netadmin@lou.network
• Client Portal: Submit a privacy request ticket
• Bluesky: @hoodwebhost.bsky.social

13. California Privacy Rights

California residents have additional rights under CCPA:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of personal information sales
• Right to non-discrimination for exercising rights

14. Compliance

We comply with applicable data protection regulations:

• General Data Protection Regulation (GDPR) principles
• California Consumer Privacy Act (CCPA)
• Other applicable state and federal regulations